FAQ

1, How do I become your customer?
* We sell only wholesale, please register and complete our application for to be approved as a wholesale customer.

2, What is a minimum order?
* Minimum order is € 250.00 / $ 300.00.

3, Do you ship to my country?
* Yes, we ship worldwide.

4, What are the shipping costs?
* If your order is above € 300.00 / $ 350.00 the shipping is free worlwide! If your order is smaller, there is a flat rate of € 29.00 for European countries and $ 39.00 for other countries. We use UPS, DHL, FedEx or DPD for majority of our shipments.

5, How can I pay?
* You can pay either by Paypal (Paypal transfer or by credit cards), by credit/debit card or by a wire transfer.
As soon as we receive your payment on our account, your order will be shipped.

6, What is an average delivery time?
* We do our best to ship your orders within 48 hours and than it takes 2-5 days to receive the shipment, depending on your destination.

7, Are all items on stock?
* Every item shows the stock availability. If happens, that the item is sold out, this will be backordered and you will be informed when the item is on stock. Every time you log in, you will see your backordered items in your basket as Backorder and as soon as these are on stock again, they will automatically move to the basket as Order and you can either increase or lower the quantity.

8, I want to order bigger quantity per item, but your stock availability shows less.
* You can put any quantity into your basket and corresponding price will apply, even if the full quantity is not available.

9,Why can't I see the prices?
* You have to sign in to access our wholesale prices.

10, I forgot my password. How can I retrive it?
* Click here to request a password reminder.

11, Question about prices, items you can't find?
* Please contact us.

12, I need special packing or stringing.
* Please contact us to discuss more details. We offer all these special services.

13, Could you visit my beadstore / company or do you exhibit at any shows?
* Of course, we are always pleased to visit our customers personally with our latest collections and we do exhibit at different bead shows around the world.